Refunds, Cancellations & Membership Upgrades Policy

This policy outlines how Pretty Putters Ladies Golf Club manages refunds, cancellations, upgrades, and downgrades. It ensures fairness, clarity, and consistency while upholding the Club’s founding values of respect, transparency, community, and excellence.

2.1 General Rule

Membership fees (annual or launch fees) are non-refundable, in line with the Club’s published terms:

“Fees are non-refundable except in exceptional circumstances approved by the Club Committee.”

This applies to all tiers: Blush, Rosé, Champagne, and Founders’ Circle.

2.2 Exceptional Circumstances

Refunds may be considered only under exceptional circumstances, including any situation deemed appropriate by the Committee.

Process:

• Member submits a written request to the Committee at info@prettyputters.org, quoting her full name and membership number
• Committee reviews within 14 days
• Approved refunds may be prorated based on months remaining

2.3 Event Fees

Event fees (golf days, clinics, socials) are refundable only if:

• Cancellation is made 72 hours before the event, or
• The Club cancels or reschedules the event

If a member cannot attend but their spot is filled by another member, the fee may be credited to the next event.

2.4 Green Fees & Venue Charges

Pretty Putters refunds and credits cover the Club’s own event, clinic or Day Quest fee only. Green fees, golf cart, caddie and other charges paid directly to the host golf course are subject to that course’s own cancellation and rain-check policies.

2.5 How Refunds Are Paid

Approved refunds are paid back to the original payment method (card or EFT via Payfast) within 14 business days of approval, or applied as a Club credit if the member prefers.

3.1 Membership Cancellation

Members may cancel their membership at any time; however:

• No refunds will be issued unless approved under exceptional circumstances
• Access to all member benefits ends immediately upon cancellation
• Welcome pack items remain with the member

3.2 Event Cancellations by Members

• 72+ hours notice: Full refund or credit
• Less than 72 hours: No refund (unless exceptional circumstances apply)
• No-show: No refund

3.3 Event Cancellations by Pretty Putters

If Pretty Putters cancels an event due to weather, venue issues, or operational reasons:

• Members receive a full refund or automatic credit
• Champagne and Founders’ Circle members may receive priority rebooking

4.1 Upgrading Between Tiers

Members may upgrade at any time during the membership year.

Upgrade Fee Calculation: Members pay the difference between the fee they actually paid for their current tier (launch or standard) and the new tier’s annual fee applicable at the time of upgrade.

Example: Blush (R1,200) → Rosé (R2,500). Upgrade fee = R1,300.

4.2 Renewal Date

Upgrading does not change the member’s renewal date. The membership year still ends one year from the original activation date.

4.3 Welcome Pack Adjustments

When upgrading:

• Members receive the additional items included in the higher-tier welcome pack
• Items already received are not exchanged

4.4 Access to Benefits

New tier benefits activate immediately upon upgrade, including:

• Priority bookings
• Coaching access
• Premium events
• Partner discounts
• Networking circles (Champagne & Founders’ Circle)

4.5 Upgrading to Founders’ Circle

This tier is invitation-only and subject to Founders’ approval. Upgrades follow the same fee-difference principle but may include additional onboarding requirements.

5.1 Downgrading Policy

Members may request a downgrade, but:

• Downgrades only take effect at the next membership cycle
• No refunds or credits are issued for the current cycle
• Members retain current-tier benefits until renewal

6.1 Committee Authority

The Committee reserves the right to:

• Review and approve exceptional refund cases
• Adjust timelines or conditions where fairness requires
• Update this policy annually

6.2 Transparency

All decisions will be communicated in writing and recorded for governance purposes.

This policy upholds the Charter principles of:

• Respect
• Transparency
• Community-first experience
• Excellence in organisation

16 October 2026